Frequently Asked Questions
Gift Vouchers
This policy is in accordance with the Consumer Protection (Gift Vouchers) Act 2019.
- Gift Vouchers are final sale and non refundable.
- Gift Vouchers have an expiry of 5 years from date of purchase.
- Gift Vouchers can be used for services and products.
- Lost Gift Vouchers are non redeemable.
Salon Etiquette
To ensure that your visit with us is as comfortable and enjoyable as possible, we would kindly request that the following be adhered to.
*Courses purchased for laser or skin treatments upfront and or in full are non-refundable, however, they can be transferred to other treatments should your original course selection be unsuitable ie: laser treatments are unsuitable during pregnancy. Please speak to your therapist to transfer your course to another service/treatment.
*Special offers and Sale courses/treatments purchased upfront and or in full are non-refundable.
We would ask all clients to arrive 10 minutes prior to your treatment to allow all necessary paperwork/consultation forms to be completed & therefor not cut into your precious treatment time. Late arrival will result in shortened treatment time and in some cases your treatment will have to be rescheduled. If you are running late please call ahead to let us know and we will endeavor to accommodate you.
We strongly advise you book all appointments, be they big or small, well in advance to avoid disappointment.
In order to accommodate all of our clients to the best of our ability, any cancellation of treatment(s) must be made 48 hours in advance, failure to do so will incur a 100% charge for the service you had booked. If you are a No Show to your appointment this will incur 100% charge for the service you had booked and future bookings will also require payment in full in order to secure your booking. We appreciate your patience and understanding regarding this policy.
Please ensure your mobile phone is switched off or set to silent while visiting the clinic so that you and your fellow clients can thoroughly relax and unwind.
Under no circumstances will any skin, laser or beauty treatments, of any nature or variety, be carried out without a completed consultation/medical questionnaire prior to treatment. This necessary paperwork is to ensure your treatments are as comfortable as possible and to bring any special requirements you may have regarding allergies, medical conditions, sensitivities etc. to the attention of your therapist.
Many of our services require a patch test 24-48 hours prior to treatment. Upon inquiry or booking you will be made aware of our patch testing policy and the need for this initial test. Any service that requires a patch test will not be carried out if you have not received the appropriate test in the aforementioned time period. This policy is absolute and non-negotiable.
Due to health, safety and insurance purposes, clients under the age of 16 are not permitted to be on the premises, unless they are being treated as a client with consent from and accompanied by a guardian or with a GP letter of consent. No exception will be made to this policy.
There is no credit facility in operation at Luminess Skin and Laser Clinic.
Offers can not be used in conjunction with any other offer(s).
The management and staff of Luminess will not be held responsible for personal damages or losses while on the premises.
Laser Hair Removal
Speak to one of our Luminess professional laser consultants today to get one step closer to achieving your laser goals.
*Courses purchased for laser or skin treatments upfront and or in full are non-refundable, however, they can be transferred to other treatments should your original course selection be unsuitable ie: laser treatments are unsuitable during pregnancy. Please speak to your therapist to transfer your course to another service/treatment.
*Special offers and Sale courses/treatments purchased upfront and or in full are non-refundable.
Laser hair removal is ideal for anyone with dark pigmented hair who dreams of being free of waxing and shaving. Laser hair removal is also the perfect antidote to anyone suffering from ingrown hairs as a result of other types of hair removal.
This will depend on the area being treated,larger areas will take a longer amount of time compared to smaller areas for example; A full leg laser treatment can take between 15-20 minutes, compare that to less than 5 minutes for an upper lip laser treatment.
Generally treatments are very quick meaning that you could easily pop in on your lunch break without interfering with the rest of your day.
Clients report a very mild discomfort although this does differ from client to client and also depends on the area being treated but all in all no laser hair removal is a very comfortable treatment. Our GentleMax Pro laser machine has the added bonus of an inbuilt cooling device meaning treatments are not only fast but gentle on the skin too.
We recommend a minimum of 6 treatments for any laser hair removal treatment as this will allow us to monitor your progress and assess if any additional treatments may be needed.
No. Waxing, tweezing, threading and bleaching is strictly forbidden whilst you are having laser hair removal treatments. Shaving is the only hair removal method allowed during your laser hair removal journey.